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| Do you ship discreetly? |
Yes we do. Your package will arrive by UPS or the post office in a plain envelope or box. We act in the strictest confidence, are committed to your privacy, and do not share information with other companies.
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| What size should I buy? |
Much of our lingerie is One Size Fits Most. In general, this size will fit a woman that usually wears a small, medium, or large (most items stretch). Queen size generally fits size 1X, 2X, or 3X. Please look for a size chart below the items picture. If you need to consult us about an item or the size to order, please email us at sales@cuteNwild.com or call us at 608-2268-5732.
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| Can customer service help me make my selections? |
Yes, our customer service department is the best. We can advise you on sizing or which toy might work best for you. You can benefit from our product knowledge while receiving professional customer service. Please do not be shy about asking for our help. Sex and being sexy is a normal part of life. Many of our customers prefer to email their questions to us at sales@cutenwild.com. Or you can call us during normal customer service hours of 9AM to 4PM Monday thru Friday, central standard time at 608-268-6086.
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| Can I return or exchange an item? |
Yes, we guarantee the quality of our products. If an item does not fit or you are not satisfied in anyway, send the item back within 10 days for a refund or exchange. Please note: We cannot accept open or used lotions and lubes, worn swimsuits or lingerie, or garments used, worn, soiled, or altered by the consumer. Items must be returned in the same condition we sent them to you. To return an item simply include a note telling us if you want a credit or exchange. Please include your order #, name, address,etc. so we can process your return. It is best to include the invoice that came with your order. You can write your instructions to us on the back of it. Please send packages back to cuteNwild, PO Box 511, 142 E Court St, Richland Center, WI 53581. Shipping charges both to you and back to us are nonrefundable.
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| Is it safe to order online? |
Our website offers the latest security features so you can shop with confidence. We are a division of www.daisymaze.com, a Junior clothing retailer, which has been selling on the internet since 1998 with a perfect record of website safety and security. Our technology makes cuteNwild one of the safest places to shop.
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| How do I contact you? |
You can email us anytime at sales@cutenwild.com or call us at 608-268-5732 between 9AM and 4PM Monday thru Friday, central standard time. Our mailing address is cuteNwild, PO Box 511, Richland Center, WI 53581 and our physical address is cuteNwild, 142 E Court St, Richland Center, WI 53581.
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| How much is SHIPPING? |
Shipping rates can be found by going to the Customer Service tab in the upper right of your screen and clicking on Sales Policies. International customers please note, the rates listed should be enough for most orders but if you order is large or you are in a country that is more expensive to ship to, we may request additional shipping fees to process your order. We will not charge your credit card for additional international shipping unless we get your approval. |
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| How LONG DOES IT TAKE to get my order? |
We usually ship within 1 or 2 business days from the time you place your order. Please make sure you provide your phone # and correct email address because if we have a question about or problem with your order, shipping may be delayed if we cannot contact you. Once we ship an order, it should be delivered within 2 to 5 business days depending upon the carriers service. We ship USA orders by either UPS or thru the Post Office. International orders are shipped air mail but may take up to 2 weeks to be delivered. These times are estimates, some orders may take longer. Related - See other FAQ's about tracking USA shipments and nextday/end day shipping. |
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| Do you offer NEXT DAY and 2ND DAY shipping? |
Yes we do offer express shipping only within the 48 contiguous United States. Orders placed by 1 pm central standard time will be shipped the same day (NOTE TO NEW CUSTOMERS-Your order will not ship if we need to verify the billing or ship to address and cannot reach you at the phone # provided). We ship by United Parcel Service (UPS) for Next Day and 2nd Day shipments. Please note these mean business days. So if you place an order to be shipped overnight on Friday, you will receive it on Monday, not Saturday. Express delivery is guaranteed to arrive on time unless UPS delays are due to weather or other factors beyond their control. You will receive your package before 7pm on the date of delivery. We will refund your shipping if UPS does not deliver as described. If you supply your email address when ordering, you will receive a tracking number that can be used on the UPS website to track your package. |
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| Do you ship to my COUNTRY? |
We ship to many countries but not all. Some countries we cannot properly ship to and/or receive payment from. This is nothing against you if you live in a country not on our list it just means we cannot conduct business satisfactorily between our two countries. The list does change from time to time so email us if you want to find out the latest about buying from us in your country. |
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| How do I TRACK MY ORDER? |
Go to our website and log back into your account. Only orders shipped within the United States can be tracked. You will see your orders listed and next to them they will say how the order shipped and the tracking number. If the order was shipped via UPS, copy the tracking number and go to www.ups.com to track the order. If the order shipped via the post office, go to www.usps.com to track the order. Note- orders shipped via the post office may or may not have a tracking number. The tracking number (if provided) will not really allow you to track the package like on the ups website. The status may say that the post office is waiting for us to give them the package to ship UNTIL the package is actually delivered. Hmmmm…..that doesn’t help much but on some orders it functions properly. |
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| When I check on my order, what do the ORDER STATUS terms mean? |
If you check on the status of your order and it says your order is on permanent hold, that means we had trouble processing your credit card, we need to confirm your shipping address, or some other problem. Usually we try to contact you to clarify any issues so please always supply us with a valid phone number and email address. We do not sell your email or other info to other companies. If your order status says something like Ready to Pick or Packed, Ready to Ship or Credit Card Approval Pending that just means we are working on your order. |
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| I did not get an EMAIL confirming my order, why? |
After you place an order you should get an email right away that confirms your order. You should also get an email once we start processing your order then a final email after we ship your order (the last email will provide you a shipper tracking number if available). If you do not get these emails, check your system to ensure your email filters are not blocking our emails. Check your spam folder too, you may have to adjust your spam filters to accept emails from cuteNwild.com |
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| When ordering, where do I enter my DISCOUNT CODE? |
Enter any discount code you may have received at the bottom of your shopping cart BEFORE you check out. If you submit an order and forget to enter the discount code please call us or email us with your order number and the discount code you that needs to be entered. If your order has not been processed and shipped out, we will make every effort to apply the discount. |
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| What forms of PAYMENT do you accept? |
We accept Visa, MasterCard, Discover, American Express, and PayPal on our website. If you mail in an order please pay with a money order or check, do not send cash. Personal or company checks are usually held for 10 to 15 business days until the check clears. |
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| Can I MAIL you my order? |
Yes, you can simply list out the items you want on a blank piece of paper and mail it to us along with payment. Please make sure you include all the necessary info including your phone number, complete address, and the size/color and item # for each item you order. Be sure to include any shipping charge, sales tax should be added only if your order is shipping to an address within the state of Wisconsin. Please mail your order and payment to Cute N Wild, LLC, PO Box 511, Richland Center, WI 53581. Money orders or credit cards are the best form of mail in payments. We usually hold personal and company checks 10 to 15 business for clearance. |
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